FREQUENTLY ASKED QUESTIONS
General
Send an email to Info@athlestore.Com
Send us a message via the Contact Us page.
No, you can follow the checkout process as a guest. You are however advised to register as this will make your future checkout process quicker and enable you to review your order history.
ORDER PROCESS
- Click on the item that you would like to purchase.
- Check the quantity and then click “ADD TO CART”.
- Click on the cart icon at the top right on the page.
- Check your cart and then click “CHECKOUT”.
- Fill in all customer information and shipping address.
- Select your payment method and click “PLACE ORDER”.
- Your order summary will then be displayed and you will receive an email confirmation of your order.
- Please confirm stock availability before making a purchase.
- Credit and Debit Card Payments (All Major Cards Accepted)
- KNET Payments
- Cash on Delivery
Yes, all payments are made securely through our trusted Payment Gateway.
It may take up to 48 hours for us to allocate the funds to your order. If the status hasn’t been changed after 48 Hours we suggest you contact us as we might not be able to allocate the payment due to the reference that was used.
It means your order has not yet left our warehouse. Once the status changes to Completed it has left our warehouse.
All orders above KWD 19 will be eligible for free delivery across Kuwait.
Please see our Shipping & Delivery for more details.
All items sold at Athlestore are guaranteed to be delivered with in Kuwait may take between 3-5 days for small equipment and 3-7 days for heavy equipment. Orders that require customization may take up to or more than 10 days. Please contact +965 60903903 for delivery-related queries.
This time frame is only an estimate based on the majority of orders. Most orders will arrive sooner, and on average yours should too.
Your order is guaranteed to be delivered. Any delays in delivery will be communicated to you.
Once your order has been dispatched. You will receive an email that include the order details that will deliver your package.
This time frame is only an estimate based on the majority of orders. Most orders will arrive sooner, and on average yours should too.
Your order is guaranteed to be delivered. Any delays in delivery will be communicated to you.
Yes, however only if it hasn’t been dispatched yet. If the order has been dispatched you will have to receive it and send it back at your own costs. Also note that cancelled orders due to you not wanting it carries a handling / cancellation fee.
You need to contact our support team before the order is dispatch, once the order has been dispatched an additional delivery fee will be charged to change the address.
WARRANTY AND RETURNS
Yes, Terms & Condition Applied.
Please see our Returns and Warranty Policy for more details.
If your order is lost, damaged or stolen, we will either send you a replacement order or we will refund the full order to you. It’s at our sole discretion to choose whether to replace or refund the order.
If your item arrives damaged or is not working, please follow the warranty process and contact our Support Center for authorization within 7 days of the order being received.
Please send a mail to info@athlestore stating what you want to return and why.
Please do this within 14 days of the order being received or you will void the refund option and can only opt for a replacement if the items are faulty.
Please see our Returns and Warranty Policy for more details.
